We would be happy to accept your order over the phone. Please use the phone number 0488668895 between the hours of 9am & 5pm EST Monday to Saturdays excluding VIC public holidays.

To receive a quote on flooring, simply book a free home measure and quote online and a friendly member will be in touch to organise a time and date that suits you. It’s also great to know that your free home measure and quote is obligation free.

If you are interested in purchasing flooring, this can only be done online. Simply select your flooring of choice, its colour, its size, the quantity you are looking to purchase and add it to your online cart. Payment is also made online.

The cost of delivery is then determined by the distance between delivery location and our warehouse:

1. Local Delivery distance of less than 50km – $150

2. Delivery distance between 50km and less than 100km – $175

3. Delivery distance greater than 100km – The store will contact you for special pricing.

We offer the following payment methods to all our customers:

Credit Cards: Pay via Visa or Mastercard.

PayPal: Pay using your PayPal funds, a nominated bank account or credit card of your choice.

This depends on several factors:

– Stock availability

– Your delivery location

If all of the above factors are optimal orders will be dispatched from your local distribution warehouse within 2 business days from placing your order.

Yes, you will need to be home to accept delivery. For all large orders the driver will require your assistance to hand unload your order quickly and efficiently. If you live in a unit complex please advise in the notes section of your order.

Yes, please choose the collect option at checkout, and our customer service team will advise when you order if ready for collection and the address of your local distribution warehouse.

Photos in magazines or the internet will not give you a realistic representation of full species colour or feature. Even a sample flooring board provides just a single representation of the colour and features in that species. It might be noted that many species and types of flooring have a great spread of natural variance. Within a single species the colours and colour variation can be quite pronounced and can differ markedly from one floor to another.  Variation of colour and texture is normal in natural materials and will also be present in synthetic materials, as they are designed to mimic the look and feel of a natural material.

Yes.  Our professional installer network covers most major Australian cities, and for some regional areas we can refer you to our retail partners to assist.

All our products come with our 25 year residential warranty that guarantees the products against premature wear and structural failure.